FAQs
Frequently Asked Questions (FAQ)
Welcome to the FGEER Frequently Asked Questions page. FGEER operates strictly on a B2B basis as a manufacturer of professional catering equipment. Our services and products are exclusively reserved for resellers and distributors.
Question 1: Who can place orders with FGEER?
Answer: FGEER is a manufacturer operating exclusively in B2B. Orders are strictly reserved for professional resellers, distributors and wholesalers. Sales to private individuals or end consumers are not permitted.
Question 2: When will I receive my order?
Answer:
- Order processing time: 1 to 2 business days
- Transit time: 6 to 8 business days
- Estimated total delivery time: 7 to 10 business days
For more details, please consult our Shipping Policy.
Question 3: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders delivered within France. Please refer to our Shipping Policy for full details.
Question 4: Where is FGEER located?
Answer: FGEER is a European manufacturer of professional catering equipment. We work exclusively with resellers and distributors and ship orders within France.
Question 5: What happens if I receive a defective product?
Answer: In the event of a defective product, a replacement will be provided at no additional cost. The product must be reported and returned within 30 days. Please consult our Return Policy for detailed conditions.
Question 6: Can I cancel my order?
Answer: Yes, order cancellation is possible within 24 hours of order confirmation. Please contact us as soon as possible to request cancellation.
Question 7: Do you accept bulk or wholesale orders?
Answer: Yes. Bulk, wholesale and recurring orders are fully supported. Our sales team can provide tailored pricing and conditions for professional partners.
Question 8: Do you offer warranties on your products?
Answer: Yes, all products benefit from a 30-day warranty. Full warranty conditions are available in our Return Policy.
Question 9: How can I contact customer support?
Answer: Our dedicated B2B support team is available via:
📧 Email: contact@fgeer.com
Question 10: Do you ship internationally?
Answer: Currently, deliveries are available exclusively within France.
Question 11: Do you have a showroom or physical store?
Answer: FGEER does not operate a retail store. Visits to offices or logistics facilities are reserved for professional partners and by appointment only.
Question 12: How can I track my order?
Answer: Once shipped, all orders can be tracked via the “Track My Order” section on our website.
Contact Details
- Company name: FGEER
- Business activity: Manufacturer – B2B only (resellers & distributors)
- Address (UK): 42 Kingsway Business Park, London WC2B 6NH, United Kingdom
- Email: contact@fgeer.com
- Phone (France): +33 6 80 00 10 45
Customer service hours:
Monday to Friday: 9:00 AM – 6:00 PM (CET)
We aim to respond to all inquiries within 1 to 2 business days.